Refund policy

Return Policy

At i-Fern Distributor USA LLC, we strive to ensure your satisfaction with every purchase. Please review our return policy below to understand the conditions under which refunds and exchanges are processed.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of purchase. To be eligible for a refund or exchange, the item must be unopened, unused, sealed, and in the same condition as when you received it. If 30 days have passed since your purchase, we cannot offer a refund or exchange.

Eligibility for Refunds and Exchanges

  • The item must be unused and in its original condition.
  • The item must be unopened and sealed in its original packaging.
  • We do not accept returns or exchanges for open bottles.
  • A receipt or proof of purchase is required to process your return.
  • All discounted items are considered final sale and are not eligible for refunds or exchanges.

Return Shipping Policy

Please do not send returns to the manufacturer. All returns must be sent to the following address:

i-Fern Distributor USA LLC
115 Saint Charles Square
Sterling, VA 20164

  • You are responsible for covering the shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If a refund is approved, the cost of return shipping will be deducted from your refund amount.

Contact Us

If you have any questions about our return policy, please contact us through our website at www.i-ferndistributorusallc.com.